Accidents/Damage to Rental Property
The leaseholder agrees to notify the Rental Agent as to any damages or accidents that occur to the premises, to both real property and personal property during your rental period. If the agent determines that no intentional or wanton or willful misconduct was done, the agent will repair/replace as needed up to $1500. Any damage or accident that exceeds $1500 will be the responsibility of the leaseholder.
*DAMAGES MUST BE REPORTED IMMEDIATELY AND PRIOR TO CHECK-OUT IN ORDER FOR THE RENTAL AGENCY TO REPAIR/ SAID DAMAGES. OTHERWISE, ALL DAMAGE COSTS WILL BE THE RESPONSIBILITY OF THE LEASEHOLDER. DOG DAMAGE IS THE RESPONSIBILITY OF THE LEASEHOLDER.
Advance Year Reservations
Reservations for next year are accepted up to one year in advance, for a non-refundable $50.00 administrative fee per week plus tax. Reservations for a future period, for which rates have not been set, are considered provisional.
Current year guests have priority to rent the same house for the same week in the upcoming year. These priority reservations must be made by the close of business on Wednesday of the first week of your stay. Otherwise, properties are released for reservation on a first request basis. On-line reservations will also be taken, up to 51 weeks in advance.
IMPORTANT: The week(s) the guest is booked in for this year is the numbered week they can reserve for the following year. We cannot shift their week regardless of corresponding arrival and departure dates for the following year. Exceptions are not granted for floating holidays.
Behavior Policy
Better Beach Rentals reserves the right to terminate the lease, at any time, of a Better Beach Rental as the result of tenant abuse of staff or others. Termination of lease rights does not include a refund of rental monies unless the home is re-rented.
Cancellations
All cancellations must be in writing; in the event of an emergency cancellation occurring one week or less before check-in date, a verbal cancellation will be accepted by phone, but must be followed up in writing verifying the telephone call. This cancellation policy pertains to all persons regardless of race, color, national origin, religion, sex, familial status or disability. Tenant agrees that the total paid under this agreement will be forfeited if the property is not re-rented for the same period of time for the full amount. A cancellation fee of $95.00 plus any applicable taxes will be charged for all cancellations. Any amounts forfeited or charged for cancellation may be taxable. If property is re-rented, for the entire rental period at the full rate, the total paid, less the cancellation fee, other non-refundable fees and the travel insurance premium, will be refunded within 30 days after your reservation departure date. All refunds are paid in the same manner as received.
Payments made through a 3rd party online travel agency, such as VRBO or Airbnb, will be refunded through the online travel agency and not from Better Beach Rentals. Agent will not be responsible for reimbursing any 3rd party fees that have already been paid out and the guest must seek reimbursement directly for the third party.
Check-in / Check-out
Check-in time between May 20 and September 15 is no earlier than 4:00 pm but could be as late as 6:00 pm as houses become available; check-in before May 20 and after September 15 is no earlier than 3:00 pm but could be as late as 5:00 pm.
Please understand that while many of our rentals are ready at the beginning of the check-in window, others may not be ready for occupancy until the end of the check-in window. If you plan to arrive before this time, we ask that you be understanding and patient. We will not be able to check you in (or store your chilled groceries or other belongings) until the home has been thoroughly cleaned and inspected. We thank you in advance for your patience as our staff works incredibly hard to prepare your home for vacation stay. Please make sure traveling companions are aware of our check-in window and that we have their names if they will check-in earlier than you.
Check-out is before 10:00 a.m. Please complete all of the Departure Responsibilities on the list located at your home (or on the check-in packet) before departing home and/or returning your keys to our office. A reasonable clean-up fee, not exceeding $600.00, may be incurred if Departure Responsibilities are not adequately performed. If you plan to get an early start you may leave your keys in the appropriate box located at our office. If you home is equipped with a keyless entry lock you do not need to check out at the office. Please lock the door upon your departure. All pool passes must be returned to the office. No occupancy of the property, including driveways or outside showers is permitted after check-out. Refunds will not be given for early departures. Tenant may be charged up to one additional day rental if Property is not vacated by 10:00 a.m.
Conservation
Please help us protect our delicate environment by being conscious of your water and energy consumption while enjoying Oak Island. You can assist us by:
- Closing all windows and doors in the home/condo if the heat or air conditioning is on
- Turning off lights and appliances when they aren't in use (including outdoor lighting)
- Washing only full loads in the dishwasher/washing machine
- Not allowing water to run freely while brushing your teeth, shaving or washing up
- Reporting any water leaks, dripping faucets or running toilets to your check-in office
- Utilize recycling services at properties where available
Construction
Better Beach Rentals cannot predict construction plans in the area and, therefore, cannot be responsible for construction occurring near any rental property. No request for compensation or move to another property due to nearby construction will be considered. Oak Island does have a noise ordinance from 11pm to 7am.
Disclosures
Better Beach Rentals offers our rental properties without respect to the race, color, religion, sex, national origin, and handicap or familial status of any guest.
Better Beach Rentals is authorized, through our contract with the property owner, to rent only to family groups with the leaseholder being a minimum of 25 years old. Tenant acknowledges that he/she is at least 25 years of age and understands that he/she must occupy the property for the entire lease term. A family group is defined as immediate and extended family (parents, children and grandparents). No fraternities, sororities, church, school, civic or other non-family groups are permitted, unless prior approval is granted by the Landlord or Agent. We reserve the right to refuse occupancy, if in the agent’s opinion occupancy is detrimental to the property. Tenants misrepresenting their group will be subject to expedited eviction without refund.
In the event that we determine that you are not a family group, you will be in material breach of your lease. You will be denied access to the property and/or subject to expedited eviction. All rents and fees paid to Better Beach Rental will be forfeit.
Dog Policies
Because we know dogs are very important to so many of us, Better Beach Rentals offers a variety of homes and condos that allow well-behaved dogs. DOG-FRIENDLY HOMES -Dogs are permitted only in designated properties shown by a symbol of a dog. Only one dog per household unless previously approved by management. There is no fee required for the first dog. Additional dogs, if approved, may require an additional non-refundable dog fee. This dog fee is for flea treatment and/or the extra cleaning required. An undeclared dog is subject to a $ 500 non-refundable fee. IF A DOG IS FOUND ON A PREMISE PROHIBITING DOGS, YOUR RENTAL RIGHT WILL TERMINATE IMMEDIATELY WITH NO REFUND OF RENTAL MONIES AND YOU WILL BE SUBJECT TO THE UNDECLARED DOG FEE. THIS POLICY IS STRICTLY ENFORCED.
Evacuations and Travel Insurance
If Brunswick County or Oak Island authorities order a mandatory evacuation of Oak Island/Southport, you will be required to comply within three hours of the order. In the event of an evacuation, you will be notified of our evacuation procedures and must turn in your keys prior to leaving the Island. If you return to the property after checking out or remain on the premises more than three hours after the order has been issued, you will be trespassing and law enforcement will be contacted.
Emergencies
For any Fire, Medical, or Police Emergancy please dial 911
During office hours our number is 910 278 1147
For after hours Emergencys you can reach our after hours number at 910 538 4755
Better Beach Rentals offers Travel Protection Insurance to our guests. Exclusions and limitations may apply if not purchased at the time of booking. As per the North Carolina Vacation Rental Act (NCVRA), if the insurance is waived, neither the property owner nor Better Beach Rentals is liable for refunds.
STANDARD TRAVEL PROTECTION:
Redsky Travel Insurance: For more information concerning the Sun Trip Preserver policy go to www.trippreserver.com or call 866-889-7409. Policy is Sun Trip Preserver SPF-90. Policy is available for all residents of the United States and Canada.